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Ritchie9 10:49 Sat Nov 26
Laptop wifi problem

I have just bought a hp laptop, windows 10, and unless I'm sitting no more than 2 meters from my wifi router the signal drops out, and even then it's not great, the router is in my front room and even if I'm in the same room it drops out, tried all the troubleshooting ideas but still no joy, the broadband sign on the toolbar has a white star above it and when I try and connect it says unable to connect to this network, all other wifi devices work fine around the house so can't understand why this is happening, if anyone can help it would be greatly appreciated. Thank you.

P.S of course I've tried wiping my knob all over it, I've even had a wizz over the disk drive but still no joy.

Far Cough 8:03 Sun Nov 27
Re: Laptop wifi problem

MSCE?

What's that then?

Ritchie9 5:47 Sun Nov 27
Re: Laptop wifi problem

Took it back, they couldn't get online at the shop either so game me a new one. All good now.

Mike Oxsaw 3:20 Sun Nov 27
Re: Laptop wifi problem

Far Cough 12:23 Sun Nov 27

"Almost certainly", I'll give you that.

Give me a call when something stretches your MSCE/CCIE tickets a bit too far.

goajit 2:03 Sun Nov 27
Re: Laptop wifi problem

restart router...

Far Cough 12:23 Sun Nov 27
Re: Laptop wifi problem

Mike Oxsaw 3:29 Sun Nov 27
Re: Laptop wifi problem

Oxsaw, if you had read the post below yours, he ran the network troubleshooter more than once, if there was an IP address conflict, that would almost certainly have picked it up

greenie1 12:13 Sun Nov 27
Re: Laptop wifi problem

Have you tried turning it on and off?

Keep dreaming 11:41 Sun Nov 27
Re: Laptop wifi problem

When searching for WiFi, can you defect any other ssid?
Try another unsecured network (neighbours, cafe etc)
If still weak signal the antenna connection is lost.

Ritchie9 9:51 Sun Nov 27
Re: Laptop wifi problem

Thanks for the replies, to be honest I have no idea about computers so a lot of the answers have gone a little over my head. Gonna take it back and hope the new one works.

Johnson 3:39 Sun Nov 27
Re: Laptop wifi problem

Download a utility that checks wifi channels in use

http://www.nirsoft.net/utils/wifi_information_view.html

Then choose a channel that ain't used by anyone else and go at least one channel away from all if you can.

bruuuno 3:33 Sun Nov 27
Re: Laptop wifi problem

Have you checked to see if any rodents have got inside?

Mike Oxsaw 3:29 Sun Nov 27
Re: Laptop wifi problem

Could be an IP address conflict. Make sure none of the devices on your router have the same address/are set to manual/static IP address.

Also change the password on your router - somebody may have cracked it and broken in.

Ritchie9 1:47 Sun Nov 27
Re: Laptop wifi problem

Tried the troubleshooting a few times today but no joy.

claret50 12:09 Sun Nov 27
Re: Laptop wifi problem

Probably won't fix the problem, but right click on the connection (broadband sign) in the taskbar and then select troubleshoot problems, I've had a few issues sorted by doing that.

Ritchie9 11:21 Sat Nov 26
Re: Laptop wifi problem

Yeah it's brand new, guess I'll have to take it back. Typical.

Sydney_Iron 11:08 Sat Nov 26
Re: Laptop wifi problem

Had similar on an out of warranty laptop, did as the cat mentions and bought a USB adaptor and now works a treat, but if its new take it back.

sparky 11:08 Sat Nov 26
Re: Laptop wifi problem

It's the antenna not connected probably, apparently happens a lot with hp, best to send it back, its located behind the screen if your brave enough

zebthecat 11:00 Sat Nov 26
Re: Laptop wifi problem

Sounds like the Wifi card is knackered.
If it is new, take it back. If second hand get a usb wifi dongle.

VirginiaHam 10:58 Sat Nov 26
Re: Laptop wifi problem

Take it back mate, and get your arse handed to you when they tell you you've done something cunty.

Mike Oxsaw 10:56 Sat Nov 26
Re: Laptop wifi problem

The Titanic had a white star on it and that didn't stay up for long, either.